Refunds and Returns

Refunds and Returns

Refund & Returns Policy
Last Updated: 1st January 2025

We hope you love your purchase from TheMuF, but if there is a problem, we’re here to help.

1. Returns Eligibility

For safety and hygiene reasons, we cannot accept returns on opened, used, or unsealed beauty/health products unless they are faulty.

2. Return Window

Unopened and unused items in their original packaging may be returned within 7 days of delivery.

3. Damaged / Faulty / Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours with your order details and photos. We will arrange a replacement or refund.

4. Refund Processing

Refunds are issued to the original payment method once the returned product has been received and inspected.

5. Non-Returnable Items
  • Opened or used items
  • Items without original packaging
  • Clearance or sale items (unless faulty)
6. Return Shipping

Return shipping costs may apply unless the product is faulty or incorrect.

Contact for Returns

📩 Email: sales@themuf.com

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