FAQs

Welcome to TheMuF Help Centre. Below are answers to the most common questions customers ask. If you need further assistance, please contact us at sales@themuf.com — our support team will be happy to help.

Yes. We only sell 100% authentic, original branded products sourced from trusted and verified suppliers. We do not sell fake, replica, or grey-market stock.

All items are shipped from our UK fulfilment location for fast delivery across the UK.

Orders are usually processed within 1–2 business days.
Delivery typically takes 2–5 business days depending on your location and courier times.

Currently, we deliver only within the United Kingdom. International shipping may be added in the future.

If your order includes tracking, a tracking number will be emailed to you once the order is dispatched.

Orders can be cancelled or changed before dispatch. Once shipped, we cannot alter or stop the parcel. Please contact us as soon as possible if you need changes.

For hygiene and safety reasons, opened or used items cannot be returned.
Unopened items in original condition may be returned within 14 days of delivery.
See our full Refund & Returns Policy for details.

Please contact us within 48 hours with photos and your order details. We will arrange the appropriate resolution such as a replacement or refund.

We offer a range of products suitable for different skin types. However, individual reactions may vary.
We recommend performing a patch test and consulting a medical professional if you have specific concerns.

You can reach us via email:
📩 sales@themuf.com
We aim to respond within 24–48 hours.